Focusing on Culture - Building a customer-centric workforce

We believe our strong customer-centric culture is one of the key drivers to our success. In an industry often faced with adverse attention, we endeavour to keep a refreshing approach to our work in placing the customer first.

2017 has been a big year for recoveriescorp and one thing we’ve been particularly proud of is the recognition of our people. Our people are what makes us shine and recoveriescorp has a very strong recruitment, learning and development competency framework that delivers highly engaged and committed teams across our business.

We are delighted to have staff achievements and efforts acknowledged by peers and industry as it validates the processes that we have in place to build and maintain a successful team. 

During this quarter, recoveriescorp team members were recognised as winners and finalists in the Auscontact Association State Annual awards held at the Arts Centre in Melbourne:

  • Best Centre Team: Winner, recoveriescorp
  • Customer Contact Professional: Winner, Victor Natalizio
  • Customer Contact Manager: Winner, Suzanne Chhour
  • Team Leader/Team Manager: Winner, Abhijeet Waghmode, Finalist, Mahumadul Haque
  • People Champion: Finalist, Stuart Strickland
  • Operations Champion: Finalist, Lyndon Miranda

Auscontact Association is the united voice for the customer contact industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience.

We were thrilled to have one of our banking teams acknowledged as Australian Institute of Credit Management’s (AICM) 2017 Credit Team of the Year at the AICM conference, held at the QT Hotel in Canberra on 11-13 October. This award is an esteemed accolade, reflective of the team’s standing in the credit industry, the standard of work they continue to produce and the results they achieve.

The AICM also recognised Suzanne Chhour, Assistant Operations Manager, Commercial, as the AICM Young Credit Professional of the Year (YCPA) for Vic/Tas with colleague Linton Webster, Assistant Operations Manager, Government, joining the shortlist of six finalists from more than 50 applicants.